Let’s Get in Touch

Whether you have a question about our services, want a consultation, or need help sending your jewellery to us — we're just a message away.

0203 900 1875

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hello@jewelleryclinic.co.uk

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07538 950 342

FAQs

General Questions

  • Jewellery Clinic is a professional jewellery repair and restoration service. We specialise in a wide range of services, including damage repairs, rhodium plating, stone replacement, chain repairs, and more.

  •  It’s easy! Simply request a free quote on our website by uploading photos and details of your jewellery. Once you approve the quote, send us your jewellery using the pack we provide in the mail, and we’ll take care of the rest.

  • We repair a variety of jewellery, including rings, necklaces, bracelets, earrings, pendants, and more. Our services cover pieces made from gold, silver, platinum, and other precious metals, as well as items with gemstones and pearls.

  • Absolutely! We provide insured shipping by Royal Mail Special Delivery to ensure your jewellery is protected throughout the process. Your valuables are fully covered from the moment they leave your hands to when they are returned to you. Just make sure you select the correct cover when filling out our form

Services

  • Yes, we specialise in repairing gold, silver, platinum, and other precious metals. We also work with gemstones, pearls, and other decorative elements. If you’re unsure about your piece, feel free to contact us for guidance.

  • Most repairs are completed within 7–14 business days from the time we receive your jewellery. Complex repairs or custom requests may take a bit longer, but we’ll keep you updated every step of the way.

  • Rhodium plating is a process that restores the shine and brilliance of white gold jewellery while adding a protective layer to prevent tarnish and scratches. It’s an excellent way to maintain the appearance and durability of your white gold pieces.

  • Yes, we offer expert stone replacement services. We’ll source a matching gemstone in size, colour, and quality to seamlessly restore your jewellery.

  • We can resize most rings, including those made from gold, silver, platinum, and other precious metals. If you have a ring with intricate designs or stones, our experts will discuss if the piece can be resized and what is the best course of action

  • Yes, we provide professional pearl restringing services. We use high-quality silk or nylon threads and can add knots between pearls for extra security and durability.

  • Absolutely! We have extensive experience repairing and restoring antique and vintage jewellery, taking special care to preserve its original charm and craftsmanship.

Pricing and Payment

  • Repair costs vary based on the type and complexity of the repair. You can request a free quote by providing details and photos of your jewellery on our website.

  • No, we provide transparent pricing with no hidden fees. The price quoted to you includes all necessary work and shipping. If for any reason we cannot complete the repair at the price agreed, we will be in touch with you do discuss your options. We will never complete a repair without an agreed quote.

  • We accept all major credit cards, debit cards, PayPal, and other secure online payment methods.

Shipping and Insurance

  • After approving your quote, you’ll receive a free insured mailing pack. Package your jewellery securely and drop it off at your nearest Post Office or Royal Mail Depot

  • Yes, your jewellery is fully insured during both transit and repair, giving you peace of mind throughout the process.

  • Yes, you’ll receive a tracking number to monitor your jewellery as it travels to and from our workshop.

  • Customer satisfaction is our top priority. If you’re not completely satisfied, please contact us, and we’ll work to make it right.

  • Of course! Our customer service team is available to answer any questions or provide updates on your repair. You can contact us via Whatsapp, email, or the contact form on our website.

  • Yes, we offer a warranty on all repairs. If you experience any issues with the work we’ve done, please reach out to us for assistance.

Customer Support and Satisfaction

Shipping and Insurance

  • While we primarily focus on fine jewellery, we may be able to assist with certain repairs on costume or fashion jewellery. Request a quote and we’ll let you know if it’s something we can help with.

  • Yes, your jewellery is fully insured during both transit and repair, giving you peace of mind throughout the process.

  • We specialise in repairs and restoration. However, if you’re interested in customisations or redesigns. feel free to reach out, and we’ll see how we can assist.

  • Currently, we operate as an online service for your convenience. If you’d like to enquire about in-person visits, please contact us directly.